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Privacy Policy

We attach great importance to the confidentiality and protection of the personal data of users of our e-commerce site. This privacy policy explains how we collect, use, share and protect personal data in accordance with applicable data protection laws.

 

1. Who collects your data

The data controller, which collects personal data and implements data processing, is the company GC Boutique operating under the trade name gigi CLOZEAU, having its headquarters located at 4 allée du piot 30 660 Gallargues le Montueux 04 48 71 00 23 and by e-mail to the address contact@gigiclozeau.fr

 

2. Personal information collected

We collect the following types of personal data: 

  • Information Voluntarily Provided : When you make a purchase on our e-commerce website, you provide us with information such as your name, shipping address, email address, phone number, etc. This information is necessary to fulfill your order and deliver the products.
  • Payment Data: When you make a payment, we collect information necessary to process your transaction, such as your credit card details or PayPal account information. We do not store this payment information on our website, but it is processed securely by our payment service providers.
  • Account Data: If you create an account on our e-commerce website, we collect and store information associated with your account, such as your username, email address, purchase history, etc.
  • Communication Data: We may collect information that you provide to us when you contact us via email, live chat or any other means of communication. This information may include your name, email address, order number, and other communication content.
  • Browsing data: When you visit our e-commerce site, we automatically collect certain technical information such as your IP address, your browser type, your Internet service provider, the pages you visit, the products you view, etc. . We use cookies and similar technologies to collect this information. You can manage your cookie preferences by following the instructions provided in our cookie policy.   

 

3. Why and how do we use this data

We use the personal information collected for the following purposes:

3.1. Order Fulfillment: We use your personal information to process your orders, deliver products, communicate with you regarding your order, provide customer service, and resolve any issues related to your purchase.

3.2. Payments and Billing: We use payment information to process transactions, verify your identity, prevent fraud, and issue invoices.

3.3. Improving our e-commerce site: We use the information collected to improve the usability and functionality of our site, personalize your shopping experience, analyze usage trends and gather demographic information anonymously.

3.4. Marketing communication: If you have given your consent, we may use your information to send you marketing communications by email, which you have provided. You always have the option to unsubscribe from these communications.

3.5. Compliance with legal obligations: We may process your personal data to comply with our legal obligations, such as keeping accounting records, handling complaints or responding to requests from competent authorities. 

 

4. Information Sharing

We do not share any personal data for commercial purposes with third parties.

We ensure that only authorized persons within GIGI Clozeau can access your data when this access is necessary for the purposes described above.

The personal data collected is transmitted to gigi Clozeau service providers, who may process on behalf of gigi Clozeau (subcontractors) and/or their own account (data recipients).

4.1. Partners and service providers: We may share your information with trusted partners and service providers who assist us in the management of our e-commerce site, the processing of payments, the delivery of products. These third parties are required to protect your information in accordance with our Privacy Policy and are permitted to use it only for the specific purposes for which they were engaged.

  • Stripe payment provider
  • Paypal, payment provider
  • DHL, delivery provider
  • COLISSIMO, delivery service provider
  • Shopify, hosting
  • Mailchimp (e-mailing)

4.2. Advertising Partners: We may share anonymized data with advertising partners to deliver targeted advertisements. This data does not identify you personally. Google Analytics, Google Ads, Facebook Pixel, Google Tag Manager analysis and tag management services.

4.3. Legal Requirements: We may be required to share your information if we are legally compelled to do so in order to comply with a legal obligation, protect our rights, respond to a request from competent authorities, or prevent illegal or fraudulent activity.

 

5. Duration of data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The retention period of your personal data may vary depending on the purposes of the processing and the legal obligations to which we are subject.

5.1. Data relating to purchases are kept for a period of 5 years from the purchase concerned, by reference to Article L. 110-4 of the Commercial Code. As an exception, invoices are kept for 10 years, by reference to article L. 123-22 of the Commercial Code.

5.2. Data linked to the user account: If you have created an account on our site, the information associated with your account, such as your user name, your e-mail address, is kept for as long as your account remains active. If you decide to delete your account, we will also delete your personal data, unless their retention is required to comply with legal obligations. You can request it at contact@gigiclozeau.fr or by post to the following address: GC BOUTIQUE 4 allée du Piot, 30660 Gallargues le Montueux.

5.3. Communication data: The information you provide to us during your communications with us, for example via live chat, the contact form or by e-mail, is kept for the time necessary to respond to your request, solve a problem or process a complaint.

5.4. Marketing Data: If you have consented to receive marketing communications from us, we will retain your personal data until you unsubscribe or until we need to delete it for other legal reasons.

5.5. Analytics and Tracking Data: Data collected for analytics and tracking purposes, such as cookies and web beacons, is typically retained for a limited period determined by cookie retention settings or service providers. third-party analytics services. Please refer to our cookie policy for more information on the retention period of this data.

 

6. User rights

As a user of our e-commerce site, you have certain data protection rights, such as the right to access your personal data, to rectify it, to erase it, to limit its processing, to object to processing and the right to data portability. You can exercise these rights by clicking on the links below or by contacting us at the following coordinates GC BOUTIQUE SAS - Gigi CLOZEAU -4 allée du Piot - Zac Pôle Actif - 30600 GALLARGUES LE MONTUEUX

modification of your personal data:

GDPR privacy

CCPA privacy

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In the event of no response or an unsatisfactory response, the user may contact the supervisory authority of his country of residence, for France, the CNIL: https://www.cnil.fr/

Finally, if we detect a personal data breach likely to create a high risk for the rights and freedoms of our users, we undertake to inform the users concerned as soon as possible.

 

7. Cookie Policy

Information relating to navigation on the site may be recorded in "Cookies" files stored on your terminal, subject to the choices you have made regarding Cookies and which you can modify at any time. 

What is a cookie ?

A cookie is a small text file stored on your device (computer, mobile phone, tablet, etc.) when you visit a website. It allows the site to remember your actions and preferences (such as preferred language, shopping cart, etc.) for a certain period of time, so that you do not have to enter them each time you return to the site or navigate between pages.

Types of cookies used: We use the following types of cookies on our site:

7.1. Essential/necessary cookies: These cookies are necessary for the operation of our site and allow you to navigate and use its features. The website cannot function properly without these cookies.

7.2. Statistical cookies: These cookies collect information on how visitors use our site, for example the most visited pages, any error messages, etc. These cookies help us to improve the performance of our site by optimizing its design, functionality and content.

7.3. Marketing cookies: These cookies are used to deliver targeted and relevant advertisements to you and allow information to be shared with advertisers on other websites to offer you relevant advertisements in line with your interests.

 

8. Links to Third Party Sites

The issue and use of cookies by third parties on our site are subject to the privacy protection policies of these third parties. These cookies are not essential for browsing our site.

Gigi CLOZEAU uses cookies, the Internet user of which can consult the data protection policy to configure the cookies:

 

9. Management and configuration of cookies on your browser software

The way to configure the deposit of cookies, tags and tracers may vary depending on the web browser you are using. Here are links to general instructions on how to manage cookie settings in the most commonly used browsers

For Safari™: https://www.apple.com/legal/privacy/fr-ww/

For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies 

For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 

For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ,

For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

10. Contact details

If you have any questions, concerns or requests regarding our cookie policy, please contact us at contact@gigiclozeau.fr