Get a free scrunchie from the brand Elise Chalmin, with all orders of 400€+*

FAQ

 * Elise Chalmin scrunchie

A free Elise Chalmin scrunchie for every order over €400. Offer valid from October 29, 2024, while stocks last. Offer cannot be combined with other current offers.

 

 Making a return during the festive period

During the festive season, returns are free (France only) and extended until 6 January 2025, with a limit of one return per order. Valid for orders placed from 15 November 2024.


Make a return

You have a period of 14 days after receipt of your order to make a return within the limit of one return per order.

Returns are free for France.

Returns are your responsibility. The label sent free of charge is without insurance, if you wish to choose the insurance option, you must use your own label purchased from your carrier. The request for return or exchange is made online in your space my account / my orders.

 

Exchange

You can make an exchange if you wish. The exchange request is made online in your space my account / my orders. Please specify in "Note" the jewel desired for the exchange: model, color, type of gold and size.

For jewelry purchased in store, you must contact your store. Remember to bring your proof of purchase. The e-shop will not be able to process returns from an in-store purchase.

 

Returns conditions

You must return the ordered product to us, in its original packaging and in perfect condition without having been worn.

For special orders made exclusively to measure, refund or exchange is not possible.  

  

Procedure for making your return

You have changed your mind and want to return your items to us. You can either do a exchange either ask for a refund.

After receiving your order, you have 14 days to send us a return.

The request for return or exchange is made online in your space my account / my orders.

For an exchange, please specify in NOTICED the jewel desired for the exchange: model, color, type of gold and size.

Stick the return label on your package and drop it off at the post office or at your pick-up point.

As soon as it is picked up by your carrier, you will be able to follow the delivery of your package using your tracking number.

Upon receipt of your return, which will be checked by our after-sales service, we will proceed with the exchange or refund which will be made to the bank account that was used to pay for your purchase.

You will be refunded within a maximum of 15 working days upon receipt of the return.

Returned items must be in perfect resalable condition, in their original packaging.

Any damaged product will not be refunded or exchanged.

 

Where are our jewelry made

Our jewels were created by gigi Clozeau and handcrafted by our artisan jewelers in our workshop in the south of France.

We only use the finest materials: 18k gold, diamonds and premium resin.

 

Certificate of authenticity

Our jewels are delivered with their certificate of authenticity.

All of our jewelry is hallmarked.

 

Warranty of our jewelry

Gigi Clozeau jewelry is handmade in our workshops. A French manufacture that guarantees the level of excellence of this great jeweler. They should be handled with care and we recommend that you avoid any contact with chemical substances (perfume, lotion, cream).

Gigi Clozeau jewelry is guaranteed for 1 year from the date of purchase. The warranty covers a manufacturing defect due to poor workmanship.

Beyond one year, an estimate will be proposed to you.

 

Caring for your jewelry

We advise you to avoid any contact with chemical substances (sunscreens, perfumes, lotions, etc.) which may alter its appearance. We also advise you to remove your jewelry during sports activities to avoid any pressure on the chain.

 

Size guide

You can access our size guide in our product detail page by clicking on size info.

Bracelets : 4 sizes available: 13 cm, 15 cm, 17 cm and 18 cm.

  • 13 cm is for babies and small children. It has an adjustable ring at 12 cm. Suitable for babies and children up to 7 years old. Maximum wrist size 12cm.
  • 15 cm is most appropriate for children, but can also work for an adult XS wrist. It has an adjustable ring at 14 cm.
  • 17 cm size (standard size) with a fastening ring at 16 cm is the most common: it is made to fit a thin to normal wrist. We advise you to wear your bracelet as fitted as possible.
  • 18 cm size with a fastening ring at 17 cm is made to fit a larger wrist. We advise you to wear your bracelet as fitted as possible.

 

Know your wrist size

Take a tape measure or a string that you will then put on a ruler. Add 1 cm to your measurement. This will give you the right size to order your bracelet.

Ex: My wrist is 15 cm, then I add 1 cm, so I order the bracelet in 17 cm which has an adjustable ring at 16 cm.

We advise you to wear your bracelet as fitted as possible (pass a maximum of one finger between your wrist and your bracelet).

 

Necklaces : 7 sizes of necklaces are available depending on the model chosen:

  • 40cm with a 38 cm fastening ring, available only in the “Mini Gigi” collection.
  • 42 cm with a 40 cm fastening ring. Standard size.
  • 45 cm with a 43 cm fastening ring.
  • 50 cm with a 48 cm fastening ring.
  • 55 cm with a 53 cm fastening ring.
  • 60 cm long necklace with a 58 cm fastening ring.
  • 86 cm long necklace.

 gigi Clozeau - guide des tailles pour les colliers gigi clozeau

 Order preparation

Preparation times can vary from 2 to 5 days. We are committed to preparing your order as soon as possible.

If you have any questions, you can contact us at 04.48.71.00.23 or at contact@gigiclozeau.fr

 

Delivery times

FRANCE (Excluding DOM TOM):

Colissimo pick up point: 2 to 5 days - Free

Colissimo signature on delivery: 2 to 5 days - €7 - free from €335

DHL signature on delivery: 24 to 48 H - €10 - free from €360

For pick up points: the choice of the pick up point is made after payment, remember to select it. If you have any questions about the proximity of a relay point, do not hesitate to contact us at 04.48.71.00.23 or at contact@gigiclozeau.fr

 

EUROPE:

Belgium, Luxembourg, Germany, Netherlands:

Colissimo signature on delivery. From 3 to 5 days. 9€.

DHL signature on delivery 24/48h. From Monday to Friday. 15€.

 

Spain, Italy, Austria, Portugal, Ireland, Denmark:

Colissimo signature on delivery. From 3 to 6 days. 10€.

DHL signature on delivery 24/48h. From Monday to Friday. 16€.

 

Finland, Greece, Sweden, Norway:

DHL signature on delivery 24/48h. From Monday to Friday. 20€.

 

Hungary, Czech Republic, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia:

DHL signature on delivery 24/48h. From Monday to Friday. 22€.

 

 

UNITED STATES :

You can order at https://www.gigiclozeau.com/

 

If you would like to ship your jewelry to another country, please do not hesitate to contact us: contact@gigiclozeau.fr


Gift order

For any gift order, we can make you a nice gift package. We can also slip a personalized note into the package, you just have to specify it when placing the order.

 

Modify or cancel my order

If you have just placed your order, contact us immediately by email or phone: we will update your order together.

If your order has already been shipped, we will no longer be able to cancel or modify it. You will need to return it to us. Upon receipt of your return, we will be able to exchange or refund you.

 

Modify a delivery address

Contact us immediately if you have just placed your order by email or phone: we will update the delivery address together.

If your order has already been dispatched, we will no longer be able to modify your delivery address. You will need to return it to us. On receipt of your return, we will be able to make an exchange or refund you.

 

payment methods

Payments are made only by credit card.

The transactions carried out are secured thanks to the STRIPE system. With the encryption system, the data is confidential, inaccessible and is not kept.

 

track my order

As soon as your order is dispatched, you will receive your tracking number by e-mail. You can follow its delivery via the link in the shipping confirmation email or on the carrier's website.

 

My package seems lost

You have not received your order when it is indicated as delivered, we invite you to contact us by email at the address contact@gigiclozeau.fr

 

My jewel is damaged

Gigi Clozeau jewelry is guaranteed for 1 year from the date of purchase. The warranty covers a manufacturing defect (clasp, modification of the color of a resin bead, breakage of the chain). Beyond one year, an estimate will be proposed to you for its repair.

For jewelry purchased in store, you must contact your store.

For a jewel purchased on the site, you can send us an email at the following address contact@gigiclozeau.fr mentioning your order number.

  

Newsletter 

By subscribing to our newsletter, you will be the first to know about our news and our news.

 

Point of sale gigi Clozeau

Our exclusive dealer network is available here 


Others

If you still have any questions, we'll be happy to answer them. Write to us at contact@gigiclozeau.fr or on +33 4 48 71 00 23